Refund policy

PetWoo – Return & Refund Policy
Owner: Jordi | VAT ID: 26636281G | Valencia, Spain
Email: jorpeyest@gmail.com

Standard Returns
Under EU law, you have the right to return your order within 14 days of receiving it, without providing a reason.

Extended Guarantee (21 Days)
If you purchased the optional Shipping Protection & Guarantee ($4.95) at checkout, your coverage extends to 21 days from delivery. This covers lost, undelivered, damaged, or defective items. No additional cost — full refund guaranteed.

How to Request a Return
Email jorpeyest@gmail.com with your order number. We'll respond within 24–48 hours.

Refunds
Full refund to your original payment method within 5–10 business days once approved.