Shipping policy

PetWoo – Shipping Policy
Owner: Jordi | VAT ID: 26636281G | Valencia, Spain
Email: jorpeyest@gmail.com

Product Type
We sell physical pet products shipped worldwide from our warehouse in China.

Shipping Coverage
We ship worldwide. Delivery times vary by destination country.

Delivery Timeframe
As orders ship from China, please allow additional time for international transit. You will receive a tracking number once your order is dispatched.

Shipping Cost
Standard shipping is free on all orders.

Optional: Shipping Protection & Guarantee ($4.95)
Covers lost, undelivered, damaged, or defective items. Extends your return window to 21 days at no additional cost.

Shipping Method
Orders are fulfilled via our logistics agency. Tracking info will be sent by email upon dispatch.

Issues
If your order hasn't arrived within the expected timeframe or arrives damaged, contact us at jorpeyest@gmail.com with your order number.